Complaints must be filed without undue delay immediately after finding deficiencies on purchased goods. In the case of liability for loss of the consignment, a complaint must be filed within 10 days of the date on which the consignment was to be delivered. The complaint must be made in writing, it must contain the exact quantification of the damage claimed in accordance with the price of the ordered product and must be delivered to the seller (Slovak Bible Society).
In accordance with Art. 7 § 6 of Act No. 102/2014 Coll. the customer can not withdraw from the contract, the subject of which is:
- sale of phonograms, image recordings, audio-visual recordings, books or computer software marketed in a protective case unpacked by the consumer.
Complaints are resolved:
- by phone, on weekdays from 9:00 till 14:00 at +421 48 413 41 91,
- by e-mail at firstname.lastname@example.org,
- by letter or in person at:
- Slovak Bible Society, Mlynská 43, 974 09 Banská Bystrica, Slovakia
If the seller is responsible for the complaint, he will resolve it promptly to the satisfaction of the customer. If the customer does not exercise his or her claims at the time and manner of the above conditions, it is assumed the consignment has been delivered properly and in a timely manner. The customer shall be liable to the seller for any loss by deliberately violating any of the foregoing provisions, or that the claim form did not containt correct information.
The customer will send the claimed product to the seller's address. The seller decides on the claim immediately, in complex cases within 3 business days, in justified cases – especially if expert assessment of the deficiency is required – within 30 days of receipt of the complaint. Upon expiry of this period, the customer has the right to exchange for a new product or to withdraw from the purchase contract. The customer will be informed of the outcome of the complaint immediately after the decision on the eligibility of the complaint by phone, and at the same time the customer will receive a complaint protocol via e-mail or by registered mail.
Seller does not accept goods returned by cash on delivery.